Trader Joe’s Issues Recall of Gerolsteiner Sparkling Water Due to Potential Glass Bottle Damage
Introduction to the Recall
In a proactive move to ensure customer safety, Trader Joe’s has issued a recall of certain Gerolsteiner sparkling water bottles. This action follows the identification of potential cracks in the glass bottles, which could pose a laceration hazard. Approximately 61,500 bottles are affected, spanning 12 states, and were sold from December 27, 2024, to January 28, 2025. Manufactured in Germany, these 750-milliliter bottles were sold individually or in cases of 15, each priced around $3. The U.S. Consumer Product Safety Commission (CPSC) confirmed that no injuries have been reported, providing some relief to consumers.
The Reason Behind the Recall
The recall was prompted by Trader Joe’s supplier, who notified the company about issues related to bottle breakage during production. This problem, identified through rigorous research, affects about 1% of the bottles. The affected lots have specific codes, listed both by Trader Joe’s and the CPSC. Customers are advised to check their bottles for the following lot numbers: 2024/28/11 24 2027/19/12 and 2024/271/11 24 2027/18/12 from Trader Joe’s, and 11/28/2024 L and 11/27/2024 L from the CPSC. It’s crucial for customers to recognize these codes to determine if their bottles are part of the recall.
Affected Products and Customer Safety
The recalled products are the Gerolsteiner Sparkling Mineral Water in 750-milliliter glass bottles. These were distributed across Alabama, Arizona, Colorado, Florida, Georgia, Kansas, Louisiana, New Mexico, Oklahoma, South Carolina, Tennessee, and Texas. Customers are urged not to consume from the affected bottles and to handle them with care to avoid injury. Trader Joe’s has instructed customers to dispose of the bottles safely and seek a full refund at any of their locations, emphasizing their commitment to customer safety and satisfaction.
Refund and Return Process
Trader Joe’s and the CPSC have outlined the refund process to ensure affected customers can conveniently address the issue. While Trader Joe’s offers a flexible refund policy at any of their stores, the CPSC requires customers to return bottles to their original purchase location for a cash or credit refund. Importantly, no proof of purchase is necessary, simplifying the process for customers. Clear instructions and multiple avenues for assistance aim to minimize inconvenience and ensure customer satisfaction.
Contact Information for Further Assistance
For any inquiries or concerns, customers can reach out to both Gerolsteiner and Trader Joe’s through various channels. Gerolsteiner is available at 800-777-0633 during business hours, via email at customerservice@consup.us, or through their website. Trader Joe’s provides support at 626-599-3817 or through an online form. These multiple contact points reflect the companies’ dedication to assisting their customers effectively and promptly.
Conclusion and Assurance
In conclusion, while the recall addresses a serious safety concern, the absence of reported injuries is reassuring. Customers are advised to check their bottles, follow safety guidelines, and utilize the refund options provided. Trader Joe’s and Gerolsteiner’s proactive approach and clear communication underscore their commitment to consumer well-being and trust. By taking these steps, customers can ensure their safety and receive the necessary support.
Kate Gibson
Kate Gibson is a dedicated reporter for CBS MoneyWatch, focusing on business and consumer finance in New York. With a keen eye for detail and a commitment to clear communication, Kate ensures that her readers are well-informed on matters affecting their daily lives. Her work is characterized by thorough research and a humanized approach, making complex topics accessible to all.
