Residents at Craddock Court in Malpas, overseen by Sanctuary Housing, are expressing frustration over a significant spike in service charges, particularly gas bills, which have almost tripled in cost.
A recent communication to residents disclosed that weekly gas charges have surged from £11.04 (£574.08 annually) to a substantial £32.57 (£1,693.64 annually). This increase, shared among 35 units, coincides with the initiation of a new energy supplier contract.
A resident at Craddock Court, who preferred to remain anonymous, expressed disappointment over the sudden escalation. While anticipating an increase, they highlighted research indicating that the charges far exceed reasonable expectations. Data sourced from the British Gas website suggests an average annual cost of £600 for a one-bedroom flat—significantly less than the inflated charges imposed by Sanctuary Housing.
Moreover, the resident referenced governmental guidelines specifying limitations on rent increases. According to these regulations, rents should not surpass the Consumer Price Index (CPI) rate plus one percent. They underscored concerns about Sanctuary Housing’s commitment to maintaining affordability for residents, given their apparent failure to adhere to these guidelines.
The resident emphasized the profound impact of these increases on vulnerable residents, particularly those reliant on fixed incomes or government assistance such as Personal Independence Payment (PIP) or Universal Credit. With service charges consuming a significant portion of their limited budgets, residents are faced with stark choices between essential needs like food and heating—a dilemma epitomizing the harsh reality of escalating living costs.
In response to mounting discontent, residents have initiated a campaign urging Sanctuary Housing to reconsider their decision and alleviate the financial strain on residents. Their plea resonates with the broader community, echoing concerns about the affordability of essential services for those in sheltered accommodations.
A spokesperson for Sanctuary Housing sought to contextualize the increase, asserting that rising costs extend beyond gas services to encompass various other operational expenses. They attributed the escalation to the expiration of long-term energy contracts, necessitating adjustments in service charges.
Despite their explanation, discontent persists among residents grappling with the abrupt financial burden imposed by Sanctuary Housing. The call for transparency and accountability reverberates throughout the community, underscoring the imperative for housing providers to prioritize the welfare of their residents amidst economic uncertainties.
As residents navigate the repercussions of these exorbitant charges, the spotlight remains firmly fixed on Sanctuary Housing, compelling them to address mounting grievances and demonstrate a genuine commitment to affordability and resident welfare.
