Understanding and Combating the Surge in Toll Scam Texts

Introduction: The Rise of Toll Scams

In recent months, there has been a notable increase in scams targeting individuals through text messages about unpaid tolls. These scams, known as "smishing," are a form of phishing via SMS. Authorities such as the Federal Trade Commission (FTC), California Attorney General Rob Bonta, and New York Governor Kathy Hochul have issued warnings about these fraudulent messages. The primary goal of these scams is to trick recipients into providing sensitive personal information, which can lead to identity theft. If you receive a text claiming you owe toll fees, it’s crucial to exercise caution and verify its authenticity before taking any action.

How Toll Smishing Scams Operate

Toll smishing scams involve sending fake texts that appear to be from legitimate tolling agencies. These messages often include a specific dollar amount owed and threaten additional fees if payment is delayed. For instance, a scam might state: "(State Toll Service Name): We’ve noticed an outstanding toll amount of $12.51 on your record. To avoid a late fee of $50.00, visit https://myturnpiketollservices.com to settle your balance." Scammers exploit the shift towards texting in everyday communication, making their messages seem more authentic. They rely on creating a sense of urgency to prompt quick actions, increasing the likelihood of victims complying without verifying the message’s legitimacy. These scams can lead to the theft of credit card information, Social Security Numbers (SSN), or the download of malware onto your device.

Expert Insights on Avoiding Toll Scams

To protect yourself from toll smishing scams, it’s essential to approach these messages with caution. Wolfgang Goerlich of IANS Research advises slowing down and not acting impulsively, as fear and urgency are tactics used by scammers to provoke hasty decisions. Michael Scheumack of IdentityIQ emphasizes that legitimate toll agencies typically send unpaid toll notices via mail rather than text. If unsure, contacting the toll agency directly using official contact information is recommended. Additionally, experts warn against clicking on links in suspicious texts, as they may lead to fake websites designed to steal personal information.

Identifying and Avoiding Scam Messages

Several recent examples of toll scam texts highlight common tactics used by scammers. These messages often include spelling mistakes, awkward phrasing, and unverified contact information. To spot these scams, look for red flags such as urgent demands for payment, requests for personal information, and links to unfamiliar websites. Examples received by CNET staff illustrate how scammers vary their approach while maintaining a consistent structure. Always verify the authenticity of such messages by contacting the relevant toll agency through official channels before taking any action.

Steps to Take If You Fall Victim to a Scam

If you believe you’ve fallen for a toll scam, immediate action is crucial to minimize potential damage. Contact your credit card issuer to report the incident, as they can freeze your account and issue a new card. If your SSN was compromised, freezing your credit reports with Equifax, Experian, and TransUnion is advisable to prevent identity thieves from opening new accounts in your name. Regularly monitoring your credit reports for suspicious activity and considering identity theft protection services can provide additional layers of security. These services often include credit monitoring and insurance against identity theft.

Reporting Toll Smishing Scams

Reporting toll smishing scams is vital to help authorities combat fraudulent activities. The FTC recommends using your phone’s "report junk" feature or forwarding the message to 7726 (SPAM). Additionally, filing a complaint with the FBI’s Internet Crime Complaint Center, including details like the sender’s number and any linked websites, can assist in investigating and disrupting scam operations. By taking these steps, you contribute to preventing further scams and protecting others from falling victim to similar tactics.

In conclusion, staying informed and vigilant is key to avoiding toll smishing scams. By understanding their tactics, being cautious of suspicious messages, and knowing the steps to take if targeted, you can effectively protect yourself from these threats.